BOOKING & ENQUIRY FORM

We do not accept any bookings with less then 3 day’s notice. We advise booking well in advance. 
All bookings are handled via e-mail only. Owing to cold calling, we do not take bookings or enquiries by phone.
 Fill out the form below and click ‘send’. If you are uncertain of any information, just leave blank.
 On receiving this information, we will reply confirming availability, price and payment procedure.
General enquiries may be sent to the same e-mail address (tours@yourlondontours.com).
Important: Do not pay for a tour without our prior instruction.

 

BOOKING POLICY

  • Bookings are dealt with on a one-to-one basis via e-mail only.  Clients with queries regarding existing bookings may use the phone number on their confirmation form.
  • All tours subject to availability. Booking will not go ahead until availability is confirmed.
  • No bookings are accepted with less then 3 day’s notice. To secure your preferred date we recommend booking well in advance.
  • If the tour is unavailable or we are fully booked, we will inform you and provide details of another operator who may be able to help.
  • In most instances, tickets for attractions can be paid for at the gate on the day.
  • For some attractions it may be necessary for us to book standard tickets in advance. You will be notified if this is the case. These must be paid for when booking your tour, and are non-refundable.
  • Administration fees may be added for extensive itineraries or advance ticket booking.
  • We do not arrange flights, accommodation, travel tickets or tickets for special events.
  • Only full advance payment of the total cost of the tour will guarantee it will go ahead.
  • Clients are responsible for checking that tour service details are correct on confirmation form.
    If you have any queries regarding this policy, please email tours@yourlondontours.com

CANCELLATION & REFUND POLICY

  • Do not pay for a tour without our prior instruction.
  • Only full advance payment of the total cost of the tour will guarantee it will go ahead.
  • We reserve the right to retain 100% of tour cost for cancellations less than 48hrs before the tour.
  • We reserve the right to retain 50% of the tour cost for cancellations 2-14 days before the tour.
  • We reserve the right to charge an administration fee of 5% for cancellation refunds to credit cards.
  • We offer a full immediate refund, or alternatively, a discount on a rearranged tour, if a tour cannot go ahead for any reason, and the fault is accepted by Your London Tours or its partners.
  • Refund claims must be raised via e-mail to Your London Tours within 30 days of the tour date.
  • Any tickets that we have pre-booked for attractions are non-refundable.
  • Clients should acquire adequate insurance to cover any loss as a consequence of flight delays or cancellations, illness, or circumstances causing the tour to be cancelled beyond the control of Your London Tours or its partners.
    If you have any queries regarding this policy, please email tours@yourlondontours.com