PERSONAL LONDON TOURS | Recommended by Time Out & NY Times

2010 PRICES

NON-DRIVING TOURS & SERVICES	PRICE
Guided tour (up to 2 hrs) London walking tour (1-20 persons)	£150.00
Guided tour (up to 2 hrs) London visitor attraction (1-20 persons)	£150.00
Guided tour (up to 2 hrs) London gallery or museum (1-20 persons)	£150.00
Half-day (up to 4 hrs) Rent-a-guide in London	£180.00
Full-day (up to 8 hrs) Rent-a-guide in London	£225.00
Full-day (up to 9 hrs) Rent-a-guide out-of-London	£240.00

TOURS BY PRIVATE CAR	PRICE
Half-day (up to 4 hrs) guided tour in London (1-4 passengers)	£300.00
Half-day (up to 4 hrs) guided tour in London (5-7 passengers)	£330.00
Full-day (up to 8 hrs) guided tour in London (1-4 passengers)	£350.00
Full-day (up to 8 hrs) guided tour in London (5-7 passengers)	£380.00
Full-day (up to 9 hrs) guided tour from London (1-4 passengers)	£400.00
Full-day (up to 9 hrs) guided tour from London (5-7 passengers)	£430.00

TOURS BY PRIVATE COACH	PRICE
Half-day (up to 4 hrs) guided tour in London (8-20 passengers)	£550.00
Half-day (up to 4 hrs) guided tour in London (21-50 passengers)	£650.00
Full-day (up to 8 hrs) guided tour in London (8-20 passengers)	£650.00
Full-day (up to 8 hrs) guided tour in London (21-50 passengers)	£750.00
Full-day (up to 9 hrs) guided tour from London (8-20 passengers)	£750.00
Full-day (up to 9 hrs) guided tour from London (21-50 passengers)	£850.00

PRIVATE TRANSFERS & PRIVATE CHAUFFEUR SERVICES	PRICE
London Airport (Heathrow/Gatwick/City) X Central London (1-4 passengers)	£150.00
London Airport (Heathrow/Gatwick/City) X Central London (5-7 passengers)	£180.00
Cruise Port (Southampton/Dover/Harwich) X Central London (1-4 passengers)	£200.00
Cruise Port (Southampton/Dover/Harwich) X Central London (5-7 passengers)	£240.00
All other transfers - any number of passengers - price on application	£POA
Full-day (up to 8 hrs) rent-a-driver-and-vehicle (London only) (1-7 passengers)	£400.00

BOOKINGS & ENQUIRIES

HOW TO BOOK YOUR TOUR IN 3 EASY STEPS

Note: To avoid disappointment, we recommend early booking. Most of our clients book their tours with us weeks or months in advance to secure their preferred date. We do not take bookings with less than 48 hours notice.

STEP 1:
● Make a tour enquiry. Send an e-mail to:tours@yourlondontours.com with the following information: 1) Name of tour. 2) Date of service. 3) Number of adults. 4) Number and age of children. 5) Address of hotel or place of residence to be picked up from.
● If the tour is available, we will e-mail you confirming your request, tour price and methods of payment. We will also e-mail you if the tour is NOT available, for example, because we are fully booked, or attractions are not open on the date requested.

STEP 2:
● To book the tour, e-mail us with the following information: 1) Contact name. 2) Billing address. 3) Cell phone number. 4) Method of payment. 5) Special requirements, interests or information that may help us to make your tour more enjoyable.
● On receiving this information we will provisionally secure the tour date for you. We will then e-mail a booking confirmation form to you outlining your itinerary. This form also doubles as an invoice requesting payment.

STEP 3:
● Please send payment using preferred method. Please note price does NOT include entrance fees (we recommend they are paid on the day) lunch or refreshments. Privacy, cancellation and refund policies are listed below.
● Payments can take up to 48 hours to process. On receiving payment, we will send a receipt. Please note tour is not guaranteed to go ahead until 100% of payment has been received. For your peace of mind, we will reconfirm your booking 7 days before the tour.

BOOKING & ENQUIRY METHODS:
• E-mail: tours@yourlondontours.com (recommended method. We answer ALL e-mails).
• Post: Your London Tours, Box 1860, Croydon, London CR9 6UL.
• Phone (existing bookings only): (UK) 070 222 12345; (RoW): +44 70 222 12345. If we cannot answer please leave a message and e-mail address. We will reply via e-mail.

BOOKING POLICY:
• Bookings and enquiries are dealt with on a one-to-one basis, usually via e-mail.
• A fee may be agreed for extensive planning or heavily detailed itinerary requests.
• Booking is recommended at least 30 days in advance to secure your preferred date.
• Dates may be secured by 50% deposit with the balance at least 48 hrs before the tour.
• We do not accept bookings with less than 48 hours notice.
• We do not arrange flights, accommodation, travel tickets or tickets for events.
• We do not usually pre-book tickets for attractions. We recommended these are paid
for at the gate on the day. In circumstances where pre-booking is the only option for
attractions, tickets must be paid for in advance and are non-refundable.

PAYMENT

PAYMENT METHODS:
• PayPal transactions (for customers with PayPal accounts).
• Mastercard, Visa, or American Express via PayPal (PayPal account not required).
• Maestro or Electron debit cards via PayPal (PayPal account not required).
• Mastercard or Visa via secure e-mail, secure text or phone.
• Cash (Sterling) on the day with prior arrangement and 100% Mastercard/Visa deposit.
• Bank transfer (wire) (30 days in advance only).

PAYMENT & PRIVACY POLICY:
• All tours must be fully paid for in advance.
• All prices on this website are inclusive of tax.
• We do not accept cheques.
• We do not take electronic transactions directly via this website.
• We do not store customer financial information, credit card or debit card details.

CANCELLATION & REFUND POLICY
• Only full advance payment of the total cost of the tour will guarantee it will go ahead.
• We reserve the right to retain 100% of the agreed tour cost for cancellations with less than 48 hours notice.
• We reserve the right to retain 50% of the agreed tour cost for cancellations 2-14 days before the tour.
• There is an administration fee of 5% for cancellation refunds to credit cards or by bank transfer.
• Refund claims must be raised within 30 days of the tour date.
• We offer a full immediate refund, or alternatively, a discount on a rearranged tour, if a tour cannot go ahead for any reason, and the fault is accepted by Your London Tours or its partners.
• Clients should acquire adequate insurance to cover any loss as a consequence of flight cancellations, personal illness, or circumstances causing the tour to be cancelled beyond control of Your London Tours or its partners.

TOUR TERMS & CONDITIONS
1) Clients are responsible for travel arrangements to/from tours organized by Your London Tours.
2) Clients are responsible for their own safety in all walking and interior tours: crossing roads, using steps, etc.
3) Clients are responsible for themselves and children wearing a seat belt in tour vehicles.
4) No food or drink to be consumed in tour vehicles except by permission of the driver.
5) The guide, driver or operator reserves the right to terminate any tour for unreasonable behaviour.
6) Your London Tours, their guides and drivers are insured for public liability in touring environments only.
7) By booking tours or services through Your London Tours you agree to the above terms and conditions.

PRICING BREAKDOWN
Your quoted tour price includes:
• Qualified guide where applicable.
• Qualified driver-guide with vehicle where applicable.
• Coach and driver hire where applicable.
• Tour fuel costs, parking rates, driving charges and tolls.
• All local taxes and any other fees agreed at time of booking.

Your quoted tour price does NOT include:
• Entrance fees to attractions (see No.7 in our 10-Point Promise).
• Meals or refreshments.
• Public transport fares.
• Flights or accommodation.
• Transfers from airports or pick-ups outside the M25.
• Extra parking rates/fines through excessive delays by client.
• Supplementary guides for interior visits for group sizes 20+.
• Gratuities or tips (at client's discretion).

Our prices take into account the following calculations:
• Recommended daily rates set by the Institute of Tourist Guides.
• Hours: Half-day London = 0 to 4 hours; full-day London = 4 to 8 hours (inc 1 hour lunch).
• Hours: Full-day out-of-London = 9 hours (inc 1 hour lunch).
• Extra hours: calulated on a ratio to the full day.
• Guiding association and driver-guiding association membership fees.
• Operator, carriage and driver licences, grant and application fees.
• Liability insurance and driving insurance.
• Fuel costs (heavily taxed in UK).
• Parking costs (a premium in London).
• Road tax, tolls and congestion charges.
• Roadside assistance membership, GPR updates.
• Vehicle maintenance, servicing and road worthiness.
• Driving accessories, sundries and cleaning.
• Coach and driver hire costs where applicable.
• Business banking charges.
• Office administration.
• Local and federal taxes.

VALUE FOR MONEY: A PRICE COMPARISON
We offer private guided tours for families or small groups (up to 20 persons), with travel options by car, mini-coach or public transport. 'Private tour' means privately chartered: the practical side of the tour is tailored to your request and the guide we provide is dedicated exclusively to your family or group on the tour itself.

We do not offer tours to individuals wishing to join a larger group tour. For that you require a scheduled service tour operator. Below is a comparison for a typical out-of-London day-tour between a scheduled service tour by coach, and a private tour with us. We leave you to decide which option offers the best value.

Scheduled service-tour:
All the main London service-tour companies operate a feeder-bus system. The feeder-bus picks up passengers from several of the main hotels and drops them at a central station to join the designated tour-bus.
• Feeder-bus pick-ups begin as early as 7am. Wait in hotel reception. Miss the feeder-bus, miss the tour.
• If your hotel is not on the feeder-bus run, you have to make your way to a hotel that is.
• Delay as feeder-buses complete pick-up runs from hotels and converge at central station.
• Delay as all passengers disembark and go to designated tour-bus gates.
• Delay as you wait in line for your designated tour-bus to arrive and then begin boarding.
• First-come, first-serve seating arrangements. Not always seated next to partners/friends/family.
• Share facilities and your day with up to 50 other passengers.
• Follow strict timing schedule and tour itinerary.
• You pay for all entrances with your ticket - whether you want to go into a venue or not.
• Get lost, delayed or distracted en route? Make your own way back.
• Guiding at tour venues usually via hand-held audio-guides
• Group-produced set-menu lunches at operator-tied eateries.
• Limited drop-offs at London subway stations (usually during rush-hour). Make your own way back to hotel.
• For a typical service for a group of 4 people you would pay around £300.00 per group.
• For a typical service for a group of 7 people you would pay around £500.00 per group.

Private tour:
• Request pick-up at a time that suits YOU.
• Driver-guide will personally call at YOUR place of residence.
• Service of YOUR private luxury vehicle.
• Service of YOUR friendly personal driver-guide.
• Driver-guide will confirm YOUR itinerary.
• YOU can change your itinerary (within reason) to suit.
• Tour starts when YOU are ready.
• Fast-track out to YOUR chosen tour venues.
• YOU request comfort stops for facilities.
• Tour conducted at YOUR pace.
• YOU decide if you would like time on your own.
• YOU decide which entrances you wish to pay for.
• YOUR lunch choice, or enjoy a restaurant or venue tried and trusted by us.
• Drop-off directly at YOUR place of residence.
• For a typical service for a group of 4 people you would pay £400.00 per group.
• For a typical service for a group of 7 people you would pay £430.00 per group.

OUR TEN POINT PROMISE - WE WILL ENDEAVOUR TO...
1) Maintain our policy of offering best tours, best choice, best prices.
2) Maintain one simple price plan (as shown above) and avoid complicated tariffs.
3) Publish prices and explanatory notes for ALL our services, avoiding unlisted extras.
4) Deal directly with you, the client, and avoid paying the 25% 'cut' to concierges for passing on business.
5) Recommend trusted lunch or refreshments options. We do not seek a 'cut' for taking clients into restaurants.
6) Promote souvenir shops only for client advantage. We do not seek a 'cut' for taking clients into premises.
7) Let you choose which entrances to pay for at the venue on the day. We do not seek a 'cut' on entrance fees.
8) Take advantage of any discounts or special offers for entrances or services and pass them on to you.
9) Recommend another trusted operator if we cannot take your booking.
10) Offer a full immediate refund, or alternatively, a discount on a rearranged tour, if a tour cannot go ahead for any reason, and the fault is accepted by Your London Tours or its partners.

OUR TOP TEN TOUR TIPS
1) Book well in advance: It will help us to help you.
2) Travel light: One good suitcase and one carry-on bag should suffice. You'll save time, space and energy.
3) Trust us on this one: When first arriving, spend the extra money and get a taxi direct to your hotel. London's public transport system is not kind to the newly-arrived visitor from overseas, so avoid unnecessary stress at the start of your trip. Better still, book an airport transfer through Your London Tours. We offer a 25% discount off the transfer price if you book any day-tour with us.
4) Less is more: Don't overload your trip trying to pack everything in. You will end up seeing nothing at all. Try to select three attractions maximum to get the best value from your day.
5) Variety is the spice of life: If you are planning a day-tour for a family or group, try to select an itinerary with some balance, eg, one castle, one church, one garden, etc.
6) The early bird: The earlier you start, the more you will get out of your day. Your London Tours recommends a start between 8am and 9am for most tours. It will help you beat the lines/queues too.
7) Have a good breakfast: It will give you the energy to enjoy the early part of your tour. You may also be less inclined to have a heavy lunch. Which brings us onto...
8) Plan a light lunch, perhaps a sandwich: It will give you more time to enjoy the rest of your tour. A heavy lunch may leave you feeling sluggish in the afternoon, and thus diminish the value of your tour.
9) Dress comfortably: We mean it. Especially footwear. Make allowances for the changeable British weather. Formal wear is not required on any of our tours. However, be aware that some places, especially churches, do not welcome too much bare flesh!
10) We all have our day-to-day stresses and strains. Taking a break with a tour is a great way to unwind. We try to encourage a friendly, informal and comfortable atmosphere between our guides and you. So relax... you're with Your London Tours!

If you have any queries or concerns regarding our prices, pricing policy, booking policy, payment options or terms & conditions, please e-mail tours@yourlondontours.com