FREQUENTLY ASKED QUESTIONS

  • What kind of service does Your London Tours offer?
    We offer private guided tours by car – in and out from London – for couple, families, friends or small groups up to 7 persons. We also offer private guided walking or internal tours of attractions for up to 15 persons. Usually comprehensive or theme based, all our tours been researched and designed by our staff and are exclusive to Your London Tours & associates (copyright applies). Selected elements may be combined to create other tour options. We endeavour to focus on an enjoyable tour experience, value for money and customer care. So, rest assured with Your London Tours, and make us your first port of call for a trip to remember.
  • What is meant by private tour?
    A private tour means a privately chartered tour with a guide dedicated exclusively to your group. It does not entail exclusive private access to an attraction or venue. We do not offer tours to individuals wishing to join a larger group tour. For that you require a scheduled bus tour operator. The main three London operators are Evan Evans, Golden Tours or Premium Tours.
  • What kind of guide can I expect?
    Our presentable, professional and friendly guides are part of an elite group carrying the British ‘Blue Badge’ accreditation which allows them to conduct tours, walks and interior visits of major London venues and other UK attractions. Our driver-guides drive fully insured private vehicles.
  • How does the guide conduct a tour?
    The main driving, walking and interior visits of a tour are conducted personally by your guide or driver-guide, providing knowledgeable commentary, and assisting with practical issues. Some attractions may insist on in-house docents or the use of audio devices, but your guide may still escort you.
  • What are the timings of a tour?
    A full-day tour will typically last 8 to 10 hours. The duration of a tour is timed from pick-up to drop-off and usually includes built-in stops for photo opportunities, facilities, and a one-hour lunch break. The recommended start time ensures the tour runs to schedule. Tours from London may use fast-track routes to save time.
  • Where is the tour pick-up and drop-off point?
    Usually, the pick-up or drop-off for your tour can be anywhere in the central London area: your hotel, place of residence, or venue of your request. Other pick-up or drop-off points outside the central London area may be available on request and may incur a charge.
  • Are entrance fees to attractions included?
    We do not usually include entrance fees in our tour prices. This is because on our tours, most entrances can be paid for on the day. This allows you a more flexible itinerary. However, for some attractions it may be necessary for us to book standard tickets in advance. You will be notified if this is the case. Your guide will try to take you through a fast-track entrance whenever possible.
  • What do we do for lunch?
    The tour price does not include food or refreshments. However, an appropriate restaurant, traditional pub, or sandwich stop can be arranged for lunch. Alternatively, you may want to bring a pre-packed lunch. It’s your tour, it’s your choice. The guide may take a rest during this period.
  • What kind of clothing should we wear?
    Dress comfortably. Especially footwear. Make allowances for the changeable British weather. Formal wear is not required on our tours. However, be aware that some places, especially churches, do not welcome too much bare flesh!

VEHICLE

  • Our typical vehicle is a high-spec luxury Mercedes-Benz people carrier.
  • 7x passenger seats with luggage space.
  • Leather upholstery, armrests, headrests.
  • Air-conditioning.
  • Tinted windows.
  • Electric passenger doors.

SCHEDULED BUS TOUR vs PRIVATE TOUR

  • Below is a comparison for a typical out-of-London day-tour between a scheduled service tour by bus, and a private tour with Your London Tours. We leave you to decide which option offers the best value.

 Scheduled bus tour

  • All the main London service-tour companies operate a feeder-bus system. The feeder-bus picks up passengers from several of the main hotels and drops them at a central station to join the designated tour-bus.
  • Feeder-bus pick-ups begin as early as 7am. Wait in hotel reception. Miss the feeder-bus, miss the tour.
  • If your hotel is not on the feeder-bus run, you have to make your way to a hotel that is.
  • Delay as feeder-buses complete pick-up runs from hotels and converge at central station.
  • Delay as all passengers disembark and go to designated tour-bus gates.
  • Delay as you wait in line for your designated tour-bus to arrive and then begin boarding.
  • First-come, first-serve seating arrangements. Not always seated next to partners/friends/family.
  • Share facilities with up to 50 other passengers.
  • Share your day with up to 50 other passengers.
  • Follow strict timing schedule and tour itinerary.
  • You pay for all entrances – whether you want to go into a venue or not.
  • You may only access venues as part of a group.
  • Wait in group lines for access.
  • Guiding at tour venues often via hand-held audio-guides.
  • Lunch at operator-tied eateries with group set-menus.
  • Get lost, delayed or distracted en route? Make your own way back.
  • Limited drop-offs at London subway stations (usually during rush-hour). Make your own way back to hotel.
  • For a typical London tour for a family of 7  you would pay around £800.00 per group*.

Private tour

  • Reasonable start times.
  • Pick-up at your place of residence.
  • Friendly personal driver-guide.
  • Private luxury vehicle.
  • Fast-track out to chosen tour venues.
  • Request comfort stops for facilities at any time.
  • Flexible itinerary (within reason) to suit.
  • Decide which entrances you wish to pay for.
  • Often fast-track entrances with driver-guide.
  • Driver-guide will conduct tours within most attractions, giving you a personal insight.
  • Tour conducted at your pace. Time to visit places properly, with time to ‘stand and stare’.
  • Decide if you would like time on your own.
  • Decide on your lunch choice, or enjoy a restaurant or venue trusted and recommended by us.
  • Drop-off at your place of residence.
  • For a typical London tour for a family of 7  you would pay around £900.00 per group*.
  • *Figures based on 2 adults, 2 seniors, 3 children, including entrances to three major London attractions.

OUR TOP TEN TOUR TIPS

  1. Book well in advance: It will help us to help you.
  2. Travel light: One good suitcase and one carry-on bag should suffice. You’ll save time, space and energy.
  3. Taxi first: Trust us on this one: When first arriving at the airport, spend the extra money and get a taxi direct to your hotel. London’s public transport system is not kind to the newly-arrived visitor from overseas, so avoid unnecessary stress at the start of your trip.
  4. Less is more: Don’t overload your trip with an ambitious itinerary. You will end up seeing nothing at all. This is why we offer two or three attractions maximum to get the best value from your day.
  5. Variety is the spice of life: If you are planning a day-tour for a family or group, try to select an itinerary with some balance, eg, one castle and one church or one garden and one museum, etc.
  6. The early bird: The earlier we start, the more you will get out of your day. Your London Tours recommends a start between 8am and 9am for most tours. It will help you beat the lines/queues too.
  7. Have a good breakfast: It will give you the energy to enjoy the early part of your tour. You may also be less inclined to have a heavy lunch. Which brings us onto…
  8. Plan a light lunch: Perhaps a sandwich: It will give you more time to enjoy the rest of your tour. A heavy lunch may leave you feeling sluggish in the afternoon, and thus diminish the value of your tour.
  9. Dress comfortably: We mean it. Especially footwear. Make allowances for the changeable British weather. Formal wear is not required on any of our tours. However, be aware that some places, especially churches, do not welcome too much bare flesh!
  10. Relax! We all have our day-to-day stresses and strains. Taking a break with a tour is a great way to unwind. We try to encourage a friendly, informal and comfortable atmosphere between our guides and you. So, rest assured with Your London Tours, and make us your first port of call for a trip to remember.

Copyright 2018 Frank Martins.

TOUR TERMS & CONDITIONS

By booking tours or services through Your London Tours you agree to the following:

1)
Clients are responsible for checking that tour or service details are correct on their confirmation form.
2) Clients are responsible for travel arrangements to or from tours organized by Your London Tours.
3) Clients are responsible for their own tour safety: crossing roads, using steps, wearing seat belts, etc.
4) Children under 18 must be accompanied by a responsible adult during a tour.
5) No food or drink to be consumed in tour vehicles except by permission of the driver.
6) The guide, driver or operator reserves the right to terminate any tour for unreasonable behaviour.
7) Your London Tours, its guides and its drivers, are insured for public liability in tour environments only.
8) Your London Tours is not liable for reduced itineraries owing to late start or delays by the client.
9) Your London Tours is not liable for reduced itineraries owing to unscheduled closures, extreme weather, or delays or diversions caused by accidents or other circumstances beyond our control.
10) Clients should acquire adequate insurance to cover any loss as a consequence of flight delays or cancellations, illness, or circumstances causing the tour to be cancelled beyond the control of Your London Tours or its partners.

If you have any queries regarding our terms & conditions, please email tours@yourlondontours.com

CANCELLATION & REFUND POLICY

  • Do not pay for a tour without our prior instruction.
  • Only full advance payment of the total cost of the tour will guarantee it will go ahead.
  • We reserve the right to retain 100% of tour cost for cancellations less than 48hrs before the tour.
  • We reserve the right to retain 50% of the tour cost for cancellations 2-14 days before the tour.
  • We reserve the right to charge an administration fee of 5% for cancellation refunds to credit cards.
  • We offer a full immediate refund, or alternatively, a discount on a rearranged tour, if a tour cannot go ahead for any reason, and the fault is accepted by Your London Tours or its partners.
  • Refund claims must be raised via e-mail to Your London Tours within 30 days of the tour date.
  • Any tickets that we have pre-booked for attractions are non-refundable.
  • Clients should acquire adequate insurance to cover any loss as a consequence of flight delays or cancellations, illness, or circumstances causing the tour to be cancelled beyond the control of Your London Tours or its partners.
    If you have any queries regarding this policy, please email tours@yourlondontours.com

BOOKING POLICY

  • Bookings are dealt with on a one-to-one basis via e-mail only.  Clients with queries regarding existing bookings may use the phone number on their confirmation form.
  • All tours subject to availability. Booking will not go ahead until availability is confirmed.
  • No bookings are accepted with less then 3 day’s notice. To secure your preferred date we recommend booking well in advance.
  • If the tour is unavailable or we are fully booked, we will inform you and provide details of another operator who may be able to help.
  • In most instances, tickets for attractions can be paid for at the gate on the day.
  • For some attractions it may be necessary for us to book standard tickets in advance. You will be notified if this is the case. These must be paid for when booking your tour, and are non-refundable.
  • Administration fees may be added for extensive itineraries or advance ticket booking.
  • We do not arrange flights, accommodation, travel tickets or tickets for special events.
  • Only full advance payment of the total cost of the tour will guarantee it will go ahead.
  • Clients are responsible for checking that tour service details are correct on confirmation form.
    If you have any queries regarding this policy, please email tours@yourlondontours.com

PAYMENT POLICY

  • Do not pay for a tour without our prior instruction.
  • Only full advance payment of the total cost of the tour will guarantee it will go ahead.
  • We do not store customer financial information, credit card or debit card details.
  • We do not accept cash or cheques.
  • Payments can take up to 48 hrs to process.
  • On receiving payment, we will e-mail you a receipt which outlines your tour details and confirms your booking. Please check details carefully and e-mail us with any queries.
    If you have any queries regarding this policy, please email tours@yourlondontours.com